User Activity

Twingate allows customers to view and export details about active and inactive users on Twingate. An inactive users report will list users that have not accessed Twingate Resources in the past 90 days. An Active users report will list details including their last access, failed connections, and connection types. This can be useful to understand which users are actively using Twingate.

This report can be manually exported via the Admin console as a CSV file.

Exporting User Activity Report

To create an export:

1. Navigate to the Reports page under Settings

2. Select User Activity

3. Click Generate User Activity Report to generate a new report

4. Select to report on either active or inactive users.

5. If selecting active users, select the time range you want to export.

Only users that accessed Twingate Resources during this window will be listed in the report. The time range will use your local timezone, even though the export itself will have timestamps in UTC.

5. The export will complete in the background and email you when it’s ready.

Most exports will only take a few minutes, though very large ones could take a few hours.

6. Go back to the Reports page to download completed reports.

Twingate exports a list of active or inactive users, per the selected report parameters.

Active user reports include the following columns:

• user_email: email address of the user that accessed Twingate during the defined time period
• last_access_date: the last time of Resource access
• total_connections: total number of connections during the defined time period
• success_connections: number of successful connections during the defined time period
• failed_connections: number of failed connections during the defined time period
• failed_connections_dns: number of failed connections due to DNS errors during the defined time period
• failed_connections_other: number of failed connections due to non-DNS errors during the defined time period
• total_bytes: total bytes transferred during the defined time period
• bytes_transferred: bytes transferred to Resources during the defined time period
• bytes_received: bytes received by the user during the defined time period
• percent_relay: percent of connections going through a Twingate relay
• percent_p2p: percent of connections using a peer-to-peer connection
• active_devices: number of active devices (at time of report generation)
• num_of_client_ip: number of client IPs used to access Twingate Resources during the defined time period
• top_10_client_ips: top 10 client IPs used to access Twingate Resources during the defined time period