Manually Verified Devices

Admins can manually verify devices using the Admin Console or API. Manual verification is one of the verification methods available when creating a Trusted Profile. Two types of manual verification are supported:

• Serial number verification: Any device that matches a specified serial number is considered verified. This is the recommended method for most cases.
• Device instance verification: A specific user-device combination is verified. Use this when a device does not have a unique serial number or has no serial number at all.

Serial Number Verification

Serial numbers are managed on the Devices > Serial Numbers tab in the Admin Console.

Serial numbers can be bulk-uploaded before or after devices have signed in to Twingate. This allows admins to pre-verify devices ahead of deployment or update verification status for existing devices.

Device Instance Verification

The option to verify a device instance is available when verifying a device on the Devices tab, and also on a specific device’s detail page.

FAQs

What happens when a device does not have a serial number? Devices with no serial number can be device instance verified but not serial number verified.

Can I verify archived or blocked devices? Yes. Archived and blocked devices can be manually verified. Manual verification is retained when a device is archived or blocked.

What happens if I verify the serial number of a device instance verified device? The device is reclassified as serial number verified.

What happens if I verify the serial number of a device instance verified device and then delete that serial number? The device is no longer considered verified. It does not revert to its previous device instance verified state.