Helpdesk Admin Role

Admins can now assign a Helpdesk role to support staff who need to troubleshoot user and device issues but don't need full administrative access. Users with the Helpdesk role get read-only access to certain Admin Console areas and the ability to perform support actions such as resetting MFA, verifying and unverifying devices, and managing trusted serial numbers. This lets support teams unblock users without giving those teams broader administrative access.

For more information, see our documentation.