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Frequently Asked Questions
How long does it take to set up Twingate?
Twingate can be set up in 15 minutes or less. Resources on networks can be secured with our one-line Docker deployment in minutes.
If I set up Twingate, how will my employees and other end users be impacted?
Twingate can be installed alongside existing access solutions, so there’s no disruption. Employees can switch over to Twingate by simply downloading the Twingate client and turning it on themselves. No other changes are needed, and they can continue accessing the resources they need as they always have - no assistance from IT required.
Do I need to shut down my VPN to use Twingate?
No, you can run Twingate side-by-side with your VPN and decommission the VPN whenever you’re ready. No need to rip & replace.
Is my data secure with Twingate?
We take data security very seriously. Please read our article on Twingate Security to understand how we protect customer data.
How do I change my existing subscription plan?
If you already have a Twingate plan, please contact us to change your plan or your billing period.
When will I be billed?
Our plans are generally prepaid, so you pay for them in advance. Annual Enterprise plans can be invoiced with net 30 payment terms upon request.
What payment methods do you offer?
We support payment by credit card. Customers with Enterprise plans can request payment by other methods, such as wire or ACH.
What else can I do to protect myself from cybersecurity risk?
While Twingate helps to protect your network and private resources, you should also consider cyber insurance as part of implementing a well rounded information security risk management program. Twingate has partnered with cyber insurer Coalition to offer Twingate customers potential discounts on their insurance premiums. Learn more about Coalition and cyber insurance.
How can I learn more about Twingate?
Learn more about Twingate by reading our documentation.